If you need to return merchandise, please contact NDI Client Services before doing so to receive a return authorization number and shipping instructions; or merchandise will not be accepted.
Contract, custom pieces, and final sale items are non-returnable, this also includes trees sold in paper mache containers.
Merchandise must be returned in the original box and returned in good condition. Items returned that are not properly packaged will not be credited.
Returns must be made within 15 days after receipt of the order and are subject to a 20% restocking fee (on subtotal before discounts or promotions) plus freight charges, as all items are custom made to order. Customer is responsible for return freight charges. Damaged items must be reported within 5 days of receipt or no credit will be given. We are not responsible for damages reported after goods are received at a warehouse and then transported to another location. You are responsible for ensuring all deliveries are inspected upon receipt.
For returns, contact Client Services at 1-800-522-2627 or e-mail firstname.lastname@example.org